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MICROSOFT UNVEILS TWO NEW SOFTWARE THAT MAY CHANGE BUSINESS SYSTEM

The Microsoft CEO, Satya Nadella has described the two new categories of business software that will soon be coming to the corporate world. Based on his experience for over 27-years career at Microsoft (world’s largest makers of business software), he actually brought his fair share of new corporate technologies into the world.

During the invitational editors meeting at Microsoft’s headquarters yesterday, the CEO noted that two new categories of software are on the cusp of taking off. He went ahead to give details of the new two software to the journalists. The first is “systems of observation”, it is a software for the internet of things- the term for internet-connected gadgetry, like home appliances or autonomous vehicles.

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The second software is “systems of intelligence” which uses artificial intelligence to predict what will happen, respond and take action.

The new two categories of software follow what the CEO called “systems of record”, which is a term for the financial applications that track everything a company buys and earns, known also as ‘enterprise resource planning software or ERP’. The two new categories of software also follow what the CEO described as “systems of engagement;” which a term for the sales software also known as customer relationship management or CRM.

While the rest are celebrating the new development, the CEO seems not moved as lots of work still need to be done in that regard even when the software has taken off. The rating of Microsoft as the world’s most valuable software company global may have no major impact on the way the CEO sees the company and its new goals for continuous development.

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The CEO says that the concept is not hard to understand even though the Jargon is thick.  According to him; “companies already track everything they buy from suppliers and all the product sell. They already track who is doing the buying. Next up they will be making their products perform, and when they are showing signs of failing”. Therefore, they will use “systems of observation” to watch this “digital trail” these products, in customers’ hands, create.

The CEO believes that, at a point like this, companies can add software with artificial intelligence to the mix and “triangulate” on issues or opportunities. An AI app will be able to watch for patterns and then predict them. The top example is seeing signs of failure in the product and then, before the product actually breaks, it can order the part from the supplier i.e from the ERP system, and coordinate a service professional to go the customer site through the CRM system.

Moreover, the president of Microsoft says top leaders at the world’s biggest tech companies meet regularly to talk about the major issues facing Silicon Valley and the world. Discuss existing modern technologies and its users.

However, according to CEO, it is a “big shift” since we can know who bought it, how they are using it, and what is going to happen next, you can do all kinds of nifty new things. If one can have the three things in place, you can then say ‘let me do a system of intelligence,’ which really triangulates these three and adds new value.

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Also, as one might imagine, Microsoft already has popular ERP and CRM apps, in the form of the Microsoft Dynamics 365 suite of apps. And it also already offers Iot software and artificial intelligence technology.

It may not be bad to assume that the giant software company will continue to dominate the world’s software market especially when it comes to digital products and its artificial intelligence (AI).

 

 

Originally posted 2019-01-16 08:09:09.

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