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Few Ways Artificial Intelligence Will Transform Banking

A New York publisher analyzed how he has an encounter with a humanoid AI robot acting as a staff member for more specific assistance. According to him, the robot bears the name ‘Pepper’.

Pepper is a robot that recognizes faces and emotions. She can respond through voice or by displaying messages on a tablet embedded in her torso. Resembling a friendly futuristic doll, Pepper is not only a unique dialogue member, but a concrete pointer into the future of financial technology.

“One of the advantages of my work in digital-products management is that I often get to experience some of the industry’s most innovative devices, and see the happy individuals working on these innovations. I first made Pepper’s associate during a visit to the innovation lab at one of the largest Canadian banks in Toronto. It was there I learned and witnessed that Pepper gladly poses for “selfies,” tells jokes and even does a little dance or tasks if a human staff member isn’t immediately available.” He noted.

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New robots now have improved visions
New robots now have improved visions

Artificial intelligence continues to spread rapidly across industries that rely heavily on data — which includes almost all industries. The financial services sector is no exception. A Price water house Cooper study shows that percentage of financial services industry executives are currently making substantial investments in artificial intelligence AI, and percentage of business decision makers believe AI will be the business advantage of the future. Machine learning ML has become a permanent fixture in fintech, creating almost boundless possibilities as it continues to grow and develop.

Why does any of this matter? The more that tech entrepreneurs know about emerging financial technologies, the better equipped they will be to create tech startups designed to induce profitable investors and buyers from the banking industry. With that in mind, read on to learn more about a few of the areas where financial institutions are progressing machine learning capabilities.

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Customer service will remain an essential part of banking and other financial services for the predictable future, which is why machine learning in this extent is vital. From chatbots and real humanoid — Pepper, for instance — to process and call automation, many of the largest banks including JPMorgan Chase, Bank of America, CitiBank, PNC and U.S. Bank are concentrating deeply in this area to advance customer service while concurrently increasing income.

Security and fraud detection will always be top importance in the financial sector, for understandable reasons. With ever-evolving technological improvements and growing transactions comes increasing security threats, and ML is a prizefighter in this regard. ML can use algorithms to determine if a particular activity seems suspicious or out of character and flag it accordingly. Not only that, but it can also provide improved user authentication by analyzing a variety of factors.

Mobile banking is directly impacted by AI and ML customer service and security and fraud detection revolutions — and it is seeing other benefits as well. AI in mobile banking is basically reforming customer experience. The core principle of mobile banking includes providing banking services around the clock, as well as permitting customer support staff to concentrate on more intricate tasks. For instance, a chatbot, such as Bank of America’s Erica, an AI-based virtual assistant, can help customers check balances, remind them about bills and answer bank-related questions. To additionally sweeten the deal, Erica doesn’t take a lunch break and certainly don’t need a day off.

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Algorithmic trading is an expert when it comes to the use of machine learning, but that doesn’t mean it isn’t also seeing its fair share of progress. The human brain is very limited in the amount of information it can analyze in a single moment compared to machine learning algorithms. Analyzing thousands of pieces of data at the same time allows ML to calculate both predictable gain and possible risk and return a solid evaluation, based on Q-learning, to assist the humans in making exchange decisions.

What’s the next expectation?

Robots like Pepper aren’t about to take over banking overnight, instead, they provide a sight into retail banking branches of the future. The impact of machine learning does not end with retail banking and stock trading. One of the up-and-coming uses of ML is to analyze news stories, social media, and similar sources to predict the impact of human social factors on the market. These key factors have a much heavier influence on the market than many realize, and ML s ability to take them into consideration in addition to the hard data of the market is sure to have an incredible impact on the future of trading.

As we work on becoming comfortable interacting with artificially intelligent beings and try to influence AI and ML to our greatest advantage, the one persistent we can rely on is that this area will continue to change — something the savvy tech entrepreneur will keep in mind while revolutionizing startups with a view toward gaining.

 

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